Software Engineer - Customer Operations

By leveraging modern technologies we are developing a new music ecosystem. Welcome to Utopia - Where Music Lives!
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Are you an engineer with product mindset and passion for customer experience? - Join Utopia Helsinki!

WHAT UTOPIANS DO

We are building a better world for music with innovative big data technology that tracks online music sources and translates them into meaningful music consumption reports for royalty collection. The solution we’re building does not threaten to usurp the role of industry incumbents - it is about bringing transparency in the industry and supporting efficient royalty collection.

WHAT YOUR ROLE LOOKS LIKE

Customer Operations Engineer is a critical role in Customer Operations ensuring successful completion of the customer project and customer success and satisfaction. 

You are working very closely with Account Management and Utopia Product and Engineering organisations. You are focusing on technical tasks and aspects, while still having important involvement also in other areas of customer projects and success.

You are also working very closely with business, product and technical teams and are actively involved in aligning the customer needs and aspirations with our product teams, solving customer issues and unlocking success with technical teams and working hands-on for great results.

ESSENTIAL RESPONSIBILITIES

  • Planning and completing technical tasks in Utopia customer projects, integrations, customisations.
  • Solving technical problems and challenges to make our customers successful.
  • Working with data onboarding, queries and reporting.
  • Increasing our efficiency by building automation, tools and scripts.
  • Supporting customer facing people and teams with technical competence.

WHAT SKILLS YOU NEED

  • 3-6 years experience working technical roles in customer facing projects.
  • Technical skills and competence with Python programming language, data mapping technologies, and SQL.
  • Experience in the music industry is a plus.
  • Fluent verbal and written communication skills in English.
  • Willingness to travel and work closely with customers in US, Europe and also other parts of the world.

WHAT WE OFFER

  • An opportunity to be part of building the Utopia Helsinki!
  • An experienced team to learn from, with experience in multiple startups and big tech companies.
  • Working in an impact oriented team.
  • Standard Finnish benefits like a mobile phone and a lunch benefit.
  • We are supporting work permits for employees that moved here from countries outside the EU. However, we do not support relocation at the moment.

HOW DOES THE HIRING PROCESS LOOK LIKE

  • Screening interview with talent acquisition partner
  • Technical test
  • Technical interview with one of our software engineers
  • Customer project experience skill assessment
  • Behavioural interview with the hiring manager

UTOPIANS

We come from different backgrounds and we welcome everyone who finds theirself in previously written to apply. Welcome to Utopia - Where Music Lives! 

We’re eager to meet you! :)

Additional information

  • Remote status

    Temporarily remote

Or, know someone who would be a perfect fit? Let them know!

Perks & Benefits

If you are not yet convinced by our awesome team and great atmosphere — here you have some extra frosting on the cake.

  • 🏋️‍♀️ Active work space

    At the Stockholm office we have a ping pong table and a gym in the basement and people are encouraged to use them both. We also have a generous wellness grant for anyone who prefer to do other things.

  • ☕️ Breakfast every morning

    Every morning we gather around the bar for breakfast. It is of course voluntary but the coffee is great.

  • 👾 A bunch of nerds

    We love what we do and we do what we love. So there will be a lot of interesting discussions going on about pretty much anything connected to music or tech and a lot of Star Wars references to acompany those.

  • 🏰 A little here and a little there

    We love to work together. Where exactly that is at the moment is less important.

Work @ Utopia

Do you like to work in teams with a lot of individual responsibility? Yes, we know it sound cliché but this is also how it actually is.

Every morning after breakfast we gather in our teams to plan the day, assign tasks to kickstart the days. Agile, fast and inventive is how we like it. That also gives us room to pair up or hold a workshop if we need help in finding the best solution. 

A helping hand and a good coffee might just be what we need to get things done.

Already working at Utopia Music?

Let’s recruit together and find your next colleague.

email
@utopiamusic.com
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