Customer Solutions Engineer
By leveraging modern technologies we are developing a new music ecosystem. Welcome to Utopia - Where Music Lives!
WELCOME TO UTOPIA
Music is incredible. It can excite hundreds, and unite thousands. But as an industry, it has been slow, complicated, and disparate. While the tech world has moved into the future, the music industry continues to be shaped by inefficient systems of the past. At Utopia we believe there is a better way. Which is why today we are setting out to transform the entire industry; creating new revenue streams, consolidating the data and decluttering the admin. Unlocking the industry’s full potential by unifying it all in one truly holistic space. Some might call that a Utopia.
Funnily enough, so do we. Welcome to Utopia. Where music lives.
WHAT UTOPIANS DO
The open secret is that the music industry is struggling with the very basics of music accounting: What was played, when and where? Who should get paid and how much?
Utopia Music is bridging the data gap by connecting global consumption, accurate metadata, and fast payments to an industry-wide trust platform. Our goal is to unlock creative value and enable Fair Pay For Every Play to make a better world for Music. The solutions we offer do not threaten to usurp the role of industry incumbents - it is about bringing transparency in the industry and supporting efficient royalty collection for all.
THE ROLE
As a Customer Solutions Engineer you are part of Customer Operations organization responsible for the successful completion of the customer projects and overall customer success. Your role is an important part of modernizing the music industry.
You provide technical product knowledge and support during the whole customer lifecycle from sales to delivery to support phase, completing deployment of the product and solving technical challenges with the customers and their partners.
In this role you will work closely with the business teams in Europe and engineering and product teams in Helsinki and Stockholm. You are actively involved in developing and delivering for customers and also interacting very closely with core engineering and data teams to contribute to product development.
RESPONSIBILITIES
- Planning and completing technical tasks in customer projects and integration
- Joining and contributing to product development
- Solving technical problems and challenges with our customers and their partners as part of our customer support team
- Increasing our efficiency by building automation and tools to enable smooth onboarding, use and support for our products.
- Supporting customer-facing people and teams with technical competence.
REQUIREMENTS
- At least three years of experience working in technical roles in customer-facing projects or customer support
- Technical skills and competence with programming languages (for example Python, Golang, Node.js, React), data mapping technologies, and SQL.
- Fluent verbal and written communication skills in English.
- Experience in the music industry, especially understanding copyrights and rights management, is a benefit.
- Willingness to travel occasionally (when it’s safe to travel) and work closely with customers in US, Europe and also other parts of the world.
WHAT WE OFFER
- Great atmosphere - we live, love & breathe music & tech!
- Working in an impact oriented team and inclusive company culture.
- An experienced team to learn from, with proven track records in multiple startups and big tech companies.
- Our flexible remote policy provides Utopians the freedom to work either from one of our inspiring offices or from home.
- We celebrate being an international and multicultural company.
- Competitive benefits; packages depend on location. You’ll be given more details on this during the interview process.
THE HIRING PROCESS
- You send us your CV in English
- We invite you for an introductory video call with the Talent Acquisition team to get to know you better and share more about us
- We ask you to complete the assignment.
- We invite you for the technical and business screen call with Solutions Engineer/ Technical Program Manager.
- We invite you to the behavioural interview with the hiring manager.
UTOPIANS
As we want to bring transparency, trust, and clarity to the music industry we serve, we know a change comes from within. Utopia is a transparent, trust-based organization striving to have clarity in thinking and doing what we set out to do.
We execute urgently and innovate to grow faster. We ship things that make a difference today, so we can make them better tomorrow. We embrace fairness and are all accountable.
Strictly diverse and inclusive. We are an equal opportunity employer.
We celebrate our diverse backgrounds and we welcome everyone who identifies with the above to apply. Welcome to Utopia - Where Music Lives!
We’re eager to meet You! :)
- Department
- Operations
- Locations
- Helsinki
- Remote status
- Hybrid Remote
Colleagues
Helsinki
Perks & Benefits
-
🏋️♀️ Active work space
At the Stockholm office we have a ping pong table and a gym in the basement and people are encouraged to use them both. We also have a generous wellness grant for anyone who prefer to do other things. -
☕️ Breakfast every morning
Every morning we gather around the bar for breakfast. It is of course voluntary but the coffee is great. -
👾 A bunch of nerds
We love what we do and we do what we love. So there will be a lot of interesting discussions going on about pretty much anything connected to music or tech and a lot of Star Wars references to acompany those. -
🏰 A little here and a little there
We love to work together. Where exactly that is at the moment is less important.
Work @ Utopia
Do you like to work in teams with a lot of individual responsibility? Yes, we know it sound cliché but this is also how it actually is.
Every morning after breakfast we gather in our teams to plan the day, assign tasks to kickstart the days. Agile, fast and inventive is how we like it. That also gives us room to pair up or hold a workshop if we need help in finding the best solution.
A helping hand and a good coffee might just be what we need to get things done.
About Utopia Music
Utopia exists for the love of music. A deep rooted belief that success in innovating an entire industry can only be achieved by looking holistically at the music industry value chain. By leveraging modern technologies we are developing a new music ecosystem. We want to help everyone from PROs to Publishers, Artists to A&R by creating new revenue streams, consolidating data and decluttering the admin.
Customer Solutions Engineer
By leveraging modern technologies we are developing a new music ecosystem. Welcome to Utopia - Where Music Lives!
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